General Conditions of Purchase
The items selected from those in the virtual catalog of this site may be purchased under the following conditions.
Acceptance of the order / Conclusion of the contract.
The purchase of what is requested will be completed through the following steps:
1) By sending the order, the Customer transmits to “tetragram-pputter.com” a proposal to purchase the selected product or products. Sending the purchase order implies consent (pursuant to art. 10 DL 185/1999) to receive subsequent communications from “tetragram-pputter.com” described below, which are aimed exclusively at the conclusion and execution of the sales contract.
2) “tetragram-pputter.com” confirms with an e-mail message the receipt of the order transmitted by the Customer, with the assignment of a ‘Customer Order Number’ to be used in any further communication with “tetragram-pputter.com”.
3) The Customer has 24 hours from the online placing of the order to notify “tetragram-pputter.com” of its cancellation, if any, by calling {+39 3755803385} or by sending a request through the Contact page of this site. In any case, “tetragram-pputter.com” will check the actual availability in stock of the requested goods and will communicate by e.mail or by telephone, to the number indicated by the Customer, whether the order can be accepted or not.
4) If the order can be accepted, an email will be sent confirming the conclusion of the purchase procedure, containing information on the timing of delivery of the goods and the procedures necessary for the fulfillment of the order.
5) “tetragram-pputter.com” will then deliver what has been requested to the appointed express courier. Payment by the Customer will be made using the method chosen online at the time of purchase.
Right of withdrawal
Pursuant to art. 5 DL 185/1999, if the customer is a consumer (ie an individual who buys goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form to “tetragram-pputter.com” a reference to VAT), has the right to withdraw from the purchase contract for any reason, without explanation and without penalty. To exercise this right, the customer must send “tetragram-pputter.com” a notice to this effect, within 7 working days from the date of receipt of the goods. Such notice must be sent by registered letter with acknowledgment of receipt, addressed to:
TETRAGRAM S.r.l.®
Via Aurelia sud, 28 – 01010 Monte Romano (VT) Italy
or by email within the 7-day period to info@tetragram-pputter.com. Once we receive the above notice of withdrawal, the Customer Service “tetragram-pputter.com” will quickly communicate to the Customer instructions on how to return the goods. As the only burden, in this case the customer will have to bear the cost of returning the goods to “tetragram-pputter.com”. The goods must be returned undamaged and in the original packaging, complete with all its parts and without having suffered any damage. Upon arrival at the warehouse, the goods will be examined and, in the presence of damage or tampering, the withdrawal cannot be exercised. Without prejudice to any repair costs for ascertained damage to the goods, “tetragram-pputter.com” will refund the Customer the full amount already paid, within 7 working days from the date of return shipment of the goods. It will be the responsibility of the customer to promptly provide “tetragram-pputter.com” with the bank details in order to obtain the return of the price.
Mode and cost of delivery
“tetragram-pputter.com” will deliver the purchased products to the express courier as quickly as possible. The express courier will deliver the purchased goods within the next 48/72 hours (*), to the address indicated by the customer when ordering. Delivery costs shall be borne by the Customer.
Applicable Law
The sales contract between the customer and “tetragram-pputter.com” is concluded in Italy and governed by Italian Law. (*) The delivery times indicated represent the time normally required to deliver the products and are provided for indicative purposes only, without assuming any commitment or guarantee of compliance by “tetragram-pputter.com”.
